Ordering, shipping and returns

There are a number of ways to order from Crazyquiffs:

• By email or phone: call or email with the parts you need and your delivery address. Please include your contact telephone number in your mail.
• By e-mail invoice: you do not need to be a registered PayPal user to make a payment. We can send a PayPal request to your e-mail address and you can then pay by credit or debit card. Very simple! You will need to contact us to arrange the invoice.
• Cheque payable to “Crazyquiff's MK1 Golf Parts Emporium Ltd”.
• Cash (GBP - Sterling).
• Card payment over the phone.

We endeavour to despatch parts within 3 working days of cleared payment being received. Occasionally, during busy spells this may be slightly longer. Please call or e-mail us to confirm despatch. Urgent despatches can be arranged: please call for details.

As well as the UK we ship all over the world. Most UK shipping is by Royal Mail and economy couriers, and prices are shown with each part. All prices shown are for UK mainland economy services and, where couriers are used, England, Wales and Scotland (excluding highlands). Please contact us for costs to ship to Northern Ireland.

Shipping is by Royal Mail, economy courier, Courier or on pallets where appropriate. Please contact us for all shipping methods and destinations not shown for a quote. A full address and Zip/Postal codes are required where appropriate. Please contact us for faster services: a charge for upgraded services may be made.

It is the buyers responsibility to provide accurate delivery addresses. All our shipments leave with a proof of despatch and may require a signature on delivery. Should an item be lost in the post we will endeavour to claim for it. Any compensation is limited by the amount paid by the shipping company. If you wish to have insurance for your item, arrangements must be made in advance: a charge may be applicable for this service.

All international shipments: Once the shipment leaves UK territory we hold no responsibility for delivery. Any local fees or charges are the responsibility of the recipient. Any mis-delivery, returns, errors or costs are the responsibility of the recipient.

We comply with the distance selling act within the UK: any product can be returned within 14 days for a full refund (excluding postage). Where incorrect or faulty products are supplied, replacement products or a refund will be provided once the item is returned. We will refund reasonable return postage costs for faulty or incorrectly supplied items within the UK only. If a replacement is required prior to return, payment must be made for the replacement and a refund will be given on return of the item.

The warranty times are as follows:

• New parts - 12 Months
• Used parts - 3 Months

Returns for unwanted parts after the 14 day distance selling act period will be charged a restocking fee of 10% (min £5). We do not accept returns for unwanted parts after the 30 days.

We operate a warranty on a “Return to base” basis. This means that customers agree to return the vehicle should any warranty work be required.

The warranty times are as follows:

• New parts and work carried out - 12 Months
• Used parts - 3 Months

Parts collection is possible by appointment to save shipping charges. Business address (by appointment), where all packages and mail should be sent: Unit 7 North, Ayres Yard, Station Road, Wallingford, Oxfordshire OX10 0JZ.